FAQs

AltoV Beauty FAQ – Shipping, Returns & More

Shipping & Delivery

Q: Do you ship internationally?
At this time, AltoV Beauty only ships within the United States. International shipping may be available in the future, but no timeline is guaranteed.

Q: How long will my order take to arrive?

Orders are typically processed within 2–3 business days.
Standard shipping usually arrives within 5–7 business days after processing, but timing may vary by carrier and location.
Expedited shipping options (such as 2-day and overnight) may be available at checkout.

You’ll receive an email with tracking information once your order ships.

Please note: All shipping times are estimates and not guaranteed.

Q: What if my order is delayed?
Shipping delays may occur due to carrier issues, weather, or high demand. If this happens, we’ll notify you by email with an updated delivery estimate.

AltoV Beauty is not responsible for delays caused by carriers or events outside our control.

Q: Are there shipping cutoffs or holiday delays?
Orders placed before 2 PM EST (Monday–Friday) are usually processed the same business day. Orders placed after that time, on weekends, or during holidays may take longer to ship.

During peak seasons, shipping times may be extended.

Returns & Exchanges

Q: What is your return policy?
We accept returns and exchanges within 30 days of purchase, provided items are:

Unused
In their original packaging
Accompanied by proof of purchase

Please note: Returns that do not meet these requirements may not be eligible for refund or exchange.

Q: Who covers return shipping?

If your item arrives defective or damaged, AltoV Beauty will cover return shipping costs.
For all other returns, customers are responsible for shipping costs.

Determination of product defects is at AltoV Beauty’s discretion.

Q: How long until I get my refund?
Refunds are typically processed within 5–7 business days after we receive the returned item. Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Q: Can I exchange a product instead of returning it?
Yes. To request an exchange, please contact our customer support team at support@altovbeauty.com within 30 days of purchase. Include:

The product you’d like to exchange
The replacement item you’d like
Proof of purchase

Once we review your request, we’ll provide return instructions. Exchanges are typically processed within 5–7 business days after we receive your item.

Exchanges are subject to product availability.

Products & Ingredients

Q: Are your products safe for sensitive skin?
AltoV Beauty formulates with sensitive and mature skin in mind. Our products are:

Dermatologist-tested
Gentle
Designed to support skin during life stages such as perimenopause and menopause

However, everyone’s skin is different. We recommend reviewing the ingredient list and conducting a patch test before use to ensure compatibility with your skin.

Q: Do you test on animals?
Never. AltoV Beauty is 100% cruelty-free. None of our products or ingredients are tested on animals.

Q: Are your products vegan?
Many of our products are vegan-friendly. Each product page clearly indicates if it is vegan—please check individual listings for details.

Q: Do your products contain common allergens or irritants?
Our formulations are made without parabens, sulfates, and artificial fragrances whenever possible. For full transparency, each product page includes a complete ingredient list.

Always review the ingredient list before use to avoid potential allergens specific to your needs.

Q: Does AltoV Beauty use AI (artificial intelligence)?
Yes. AltoV Beauty uses AI-powered tools to assist with things like product swatches, shade matching, and copywriting. These tools help us offer a wider range of resources more quickly and efficiently.

Importantly, all AI-generated content is reviewed, refined, and approved by our human team of experts to ensure accuracy, inclusivity, and alignment with our brand values.

AI is a tool we use, but people make the final decisions.

Q: What makes AltoV Beauty different?
We believe in Every Age, Every Shade, Every Story. Our products are crafted to support evolving skin needs while prioritizing comfort, performance, and confidence.

Customer Support

Q: How do I contact customer service?
Email us at hello@altovbeauty.com. Our team is available Monday–Friday, 9 AM – 5 PM EST. We typically respond within 24–48 hours.

Q: Do you offer chat or phone support?
Not yet, but we’re planning to expand support options in the future.

Q: Where can I get updates?
Sign up for our A-List to receive:

Early access to new product launches
Exclusive discounts and birthday surprises
Behind-the-scenes updates

Brand Values

Q: What is AltoV Beauty doing about sustainability?
We’re committed to eco-conscious practices. Current initiatives include:

Compostable pouches
Reducing unnecessary packaging
Ensuring safe product delivery with less waste

We continue to explore additional ways to improve sustainability over time.

Q: Do you offer discounts or promotions?
Yes! When you join our A-List, you’ll get:

Exclusive discount codes
Birthday surprises
Early access to sales

From time to time, we also offer courtesy discounts to customers experiencing shipping or service issues.

Disclaimer

This FAQ is for informational purposes only. Shipping timelines, product availability, and promotions are subject to change without notice. Individual results may vary depending on skin type and other factors. For specific concerns, please consult with a licensed dermatologist or healthcare professional.

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