Effective Date: August 2025

1. Overview

This Refund/Return Policy ("Policy") governs all refund and return requests for digital products ("Products") purchased from AltoV Beauty, LLC ("we", "us", "our") via https://altovbeauty.com. By completing a purchase, you agree to the terms outlined herein, which are incorporated into our Terms and Conditions.

2. Refund/Return Eligibility

 

2.1. Digital Products

Due to the digital nature of our Products, all sales are generally considered final. We encourage you to review all product details and sample content prior to purchase.

2.2. Exceptions

Refunds or returns may be considered only if:
• The Product is defective, corrupted, or does not function as described.
• You have not downloaded, printed, or otherwise utilized the Product.
• There is a verifiable discrepancy between the advertised version and the delivered Product.

2.3. Non-Refundable Circumstances

Refunds will not be granted if:
• The Product has been downloaded, printed, or otherwise accessed.
• The refund request is submitted after 7 days from the purchase date.
• The dissatisfaction is based on subjective expectations not aligned with the advertised features.

3. Refund/Return Process

 

3.1. Request Submission

To request a refund or return, please contact our Customer Support team at hello@altovbeauty.com with the subject line "Refund/Return Request." Your email should include:
• Your order number
• A detailed explanation of the issue
• Supporting documentation or screenshots (if applicable)

3.2. Evaluation

Upon receipt of your request, we will review the details within 3 business days. If your request meets the criteria outlined above, we will notify you of our decision and provide further instructions.

3.3. Resolution

If approved, the refund will be processed using your original method of payment within 5 business days. If the refund is not approved, you will receive a written explanation detailing the reasons for the denial.

4. Amendments to this Policy

We reserve the right to modify or update this Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our Products after modifications constitutes your acceptance of the revised Policy.

5. Contact Information

If you have any questions or concerns regarding this Refund/Return Policy, please contact us at:

AltoV Beauty, LLC
5540 Centerview Dr Suite 200-288
Raleigh, NC 27606
Email: hello@altovbeauty.com
Phone: 919-438-0105